Local company in El Cajon is looking to hire for both an experienced and non experienced "In Office Technical Support Representative”. AlarmRelay.com is looking for a candidate who is a hard worker, has a positive attitude, and is a team player. We are looking to support the Public Safety sector and help our customers experience amazing customer service and help our Monitoring Division, protect and save lives.
Our company has been in business since 1972, we offer cost-saving services and life safety technology and we even develop code/write our own mobile safety software.
We are hiring for full time positions with availability between Monday-Saturday.
Office schedule is from 6am-5pm and schedule is based on an 8 hour shift/ 5 days a week.
There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.
Candidates with current business phone support experience are desired; but training is offered for hard-working amateurs, who are excellent at Customer Service, looking for opportunity and wanting to learn an exciting industry.
Note: This position is not on temporary basis and we are looking for a long term relationship with a new candidate to be a part of our great collective team.
Responsibilities
Provide end users with support for software, hardware, and included services.
Document the results of each call in tickets in appropriate software.
Follow up with customers via phone or email for additional requests.
Minimum Qualifications:
Experience working off a Windows computer
Experience with Microsoft Office (Outlook, Word, Excel)
Logical problem-solving skills
Ability to work in a fast-paced environment
Ability to multitask with high call volume
Exceptional customer service skills
Must be able to learn quickly
Must be responsible, dependable, and on time
Must be fluent in English
Starting rate based off of previous experience and qualifications
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person