Vacancy caducado!
Job Summary
The Help Desk will have the appropriate technical expertise to work with all levels of the organization's personnel to install, maintain, and repair and/or upgrade end-user IT hardware or software. In addition, for end-users requesting technical service and support this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments.
Duties & Responsibilities
The essential functions require the Help Desk position is to take calls, provide remote support and visit floor locations to install, troubleshoot, maintain and support IT applications and equipment - such as laptops, desktops, mobile devices, printers, monitors, telephones, etc.
Create new user accounts and associate accounts to the appropriate groups for access rights.
Respond to all daily requests for IT technical service and support via phone, email, voicemail, in-person.
Display the highest level of customer service, interpersonal skills, and professionalism by responding to customer needs in a timely and supportive manner, without delay.
Excellent written and verbal communications.
Setup and maintain multimedia and video conferencing systems for internal/external meetings.
Flexible and available to work after-hours and overtime as needed.
If necessary, deal with third-party support and equipment vendors.
Preferred Knowledge, Skills and Abilities
2+ years of experience in a technical support position. Law firm experience is a major plus Support role.
Associate/Bachelor's degree in a related technical field or equivalent work experience.
Experience creating and maintaining high quality end-user technical documentation.
Microsoft Windows operating system and Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint).
Experience supporting legal software preferred.
Support of HP LaserJet multi-function devices (MFPs) preferred.
Previous User and Workstation Microsoft Active Directory administration required.
Experience with basic server room management, cable management/patch panels, and IT server room racking a plus.
Ability to lift and move equipment up to 30 lbs.
Other duties as assigned.
Salary range is $65,000-$80,000. Actual salary will depend upon several factors, including, but not limited to, relevant experience, job-related skills, and qualifications.
Vacancy caducado!