Vacancy caducado!
Seeking a highly motivated and experienced Jr. Systems/Network Admin to support our growing IT/MSP company. The ideal candidate will have a strong background in Windows and (ideally) some Macintosh OS, basic/fundamental troubleshooting capability as well as hardware config. ABOVE ALL, Excellent customer service skills.
This position is primarily remote support, you can work from home. 25% of the time, you may be required to visit a client site/go to the location anywhere throughout San Diego. The successful candidate must have a reliable mode of transportation with a clean driving record and proof of insurance. Mileage will be reimbursed.
If you are interested in this exciting opportunity, please submit your resume and cover letter highlighting your experience and qualifications. Only LOCAL San Diego candidates.
Benefits may be provided after 90 days.
We have provided IT solutions for over 25 years throughout San Diego and support our clients in various other states.
IF YOU ARE:
-Excellent on the telephone
-Know how to handle difficult situations or clients with patience.
-Have exceptional email/communication skills
-Have at least 2 years of experience providing technical support to clients via telephone and email AND in person.
KNOW HOW TO
-Install, configure, and troubleshoot Windows 10 and 11, macOS
-TShoot printing issues
-TShoot video cards, NICs, hard drives, and other components.
-Troubleshoot and resolve issues with Microsoft 365 desktop and cloud applications.
-Manage printers and resolve printing-related issues.
-Document technical processes and procedures.
-Effectively communicate complex IT issues in a non-technical jargon.
-Propose solutions in a constructive manner
-Work independently AND as part of a team to resolve technical issues.
-Stay up-to-date with technology developments and practices.
- Excellent CUSTOMER SERVICE SKILLS
- 2+ years on job professional experience in an office environment
- Strong understanding of cloud and web-based services, TCP/IP configuration, and troubleshooting.
- Strong knowledge of Windows and Mac operating systems, hardware configuration, and troubleshooting-
- Experience with Windows Server and Active Directory is a plus.
- Strong problem-solving and organizational skills.
- Ability to work independently and take initiative.
- Willingness to learn and think outside of the box.
- Proven ability to consistently demonstrate punctuality.
- Excellent attention to detail and documentation skills.
We are an equal-opportunity employer and welcome applicants from all backgrounds.
We look forward to hearing from you.
AS/AA or BS/BA in Computer Science or Information Systems technology or a related field is a plus.
(Not Required)
Vacancy caducado!