Computer Repair Technician
Are you a tech-savvy individual with a passion for solving complex computer issues? Join our team who builds computes for the military as a Computer Repair Technician and play a crucial role in ensuring our customers receive top-notch technical support and service.
Role Overview:
As a Computer Repair Specialist, you will be responsible for troubleshooting returned computers for repair and working closely with our sales engineering team and customers to determine the best course of action for resolving technical issues.
Key Responsibilities:
Troubleshooting and Repair: Diagnose and repair hardware and software issues on returned computers efficiently and accurately.
Collaboration: Work closely with the sales engineering team and customers to understand technical requirements and provide optimal solutions.
Customer Communication: Maintain clear and timely communication with customers regarding repair progress, estimated timelines, and any additional information needed.
Documentation: Keep detailed records of repairs, including parts used, troubleshooting steps, and solutions implemented.
Quality Assurance: Ensure all repaired computers meet quality standards and perform necessary tests before returning them to customers.
Requirements:
Previous experience in computer repair and troubleshooting, including familiarity with different operating systems.
Strong understanding of complex systems issues and the ability to diagnose and resolve them effectively.
Excellent verbal and written communication skills to interact with customers and internal teams.
Detail-oriented with a focus on delivering high-quality results.
Ability to work independently and collaboratively in a fast-paced environment.
Why Join Us:
Opportunity to work with cutting-edge technology and solve challenging technical issues.
Competitive salary and benefits package.
Supportive and collaborative work culture.
Professional development and growth opportunities.
If you're ready to use your technical expertise to provide exceptional support to our customers and contribute to our team's success, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you're the perfect fit for this role.