About Us:
Welcome to Beauty Lounge Medical Spa, where beauty meets science in a luxurious and rejuvenating environment. At Beauty Lounge, we are dedicated to providing our clients with unparalleled aesthetic treatments, using the latest advancements in medical spa technology and techniques.
Our team consists of highly skilled professionals who are passionate about enhancing the natural beauty of our clients while prioritizing their safety and well-being. With years of experience in the field, our licensed medical staff combines artistry with medical expertise to deliver personalized treatment plans tailored to each individual's unique needs and goals.
Job Summary:
We are seeking an experienced and dynamic LVN Practice Manager to lead the daily operations of our medical spa. The ideal candidate will have a strong background in healthcare administration, exceptional organizational skills, and a passion for delivering outstanding patient care. As the Practice Manager, you will play a crucial role in overseeing the efficient functioning of the spa, managing staff and fostering teamwork, ensuring a seamless and positive experience for our clients whilst meeting key performance indicators.
Responsibilities:
Operations Management:
Oversee the day-to-day operations of the medical spa
Ensure compliance with all healthcare regulations and guidelines
Develop and implement efficient office policies and procedures
Maintain oversight on operations, including the monitoring and upgrading of internal operating systems
Establish sales and quality goals for all team members.
Have a thorough working knowledge of all standard operating procedures, policies, and protocols that pertain to the operation of the MedSpa and ensure that all employees adhere to them.
Have thorough knowledge of all retail, professional, and clinical products.
Maintain complete knowledge of technician techniques, services, and packages.
Ensure that all clerical and administrative duties, including data entry, filing, and order processing, are performed in a timely and efficient manner.
Manage the sales process through involvement in client consultations and follow-up efforts. Ensure all team members are able to provide client consultations effectively.
Ensure that all closing procedures, including counting cash, preparing bank deposits, and locking doors, are strictly adhered to at all times.
Track inventory and order products/supplies as needed, maintaining established par levels.
Audit and update patient photos, consents, and census info
Manage charts and records for clinical issues
Handle account issues, such as outstanding account balances
Excellent professional written and verbal communication
Exceptional time management and hospitality skills
Detail-oriented, with the ability to multitask
Ability to work cross-functionally with Operations, Marketing/Social Media, and clinical staff (injectors, estheticians, physicians)
Reviews PTO calendar, monitors OT, ensures all employees take break/lunch, and monitors unauthorized absences ensuring human resources are optimized at all times.
Develop and execute long and short-term revenue plans and goals
Responsible for the medical weight loss program and overseeing those patients
Must be comfortable with drawing blood, administering vitamin and weight loss injections to patients and starting an IV for our IV hydration therapy patients.
Will be responsible for training all Medical Assistants and overseeing their day to day tasks.
Team Leadership:
Recruit, train, and supervise spa staff, including administrative and clinical personnel with necessary equipment and technology required
Foster a positive and collaborative work environment
Conduct regular performance evaluations and provide constructive feedback to staff
Patient Experience:
Ensure processes are in place for an exceptional patient experience from the moment of booking to post-treatment follow-up
Address patient inquiries and concerns promptly and professionally
Implement strategies to enhance patient satisfaction and loyalty
Ensure the team creates a professional relationship with clients, promoting repeat and referral visits.\
Grow existing client base through client re-engagement and networking
Financial Management:
Oversee billing and financial transactions, working closely with the Bookkeeper, Payroll/CPA.
Monitor and manage the budget, identify cost-saving opportunities, and maximize revenue in line with financial key performance indicators
Manages procurement of office supplies and resource allocation.
Reviews insurance policies and ensures coverage and cost-effectiveness.
Work with the clinical director to ensure proper maintenance and repair of equipment.
Prepares monthly/quarterly business reports as necessary
Verifies receipt of payments.
Ensures compliance with cash handling and banking duties
If applicable, pays quarterly building management payments and invoices.
Participates in internal and external audits
Collects and analyzes financial data and provides monthly, quarterly and annual reports as needed.
KPI management/reporting and implementation.
Ensure revenue, conversion, and retention for all client engagements
Marketing and Business Development:
Collaborate with the marketing team to develop and implement promotional strategies on key social media platforms
Identify opportunities for business growth and expansion in new markets
Build and maintain relationships with other vendors and partners
\Skills
Has an outgoing personality
Sales driven and self motivated
Very punctual and accurate
Takes pride in there work and is a great leader
Is a team player in all areas and has the ability to help others as needed.
Is knowledgeable with excel, word, dropbox, EMR and POS systems
On time and ready to work
Professionalism
Qualifications:
Licensed LVN and/or Bachelor's degree in Healthcare Administration or a related field
Proven with two or more years experience in medical office management, preferably in a medical spa or plastic surgery clinic
Strong understanding of healthcare regulations and compliance
Excellent leadership and team management skills
Exceptional organizational and multitasking abilities
Effective communication and interpersonal skills
Proficiency in MS Office, EMR software (Aesthetic Record), Canva