Provide clients a delightful and positive self-care experience throughout every touch-point: in-person, email, and phone.
Ensure clients, visitors, and team-members are delightfully and hospitably welcomed into a cozy, clutter-free, and inviting healing space.
Win the daily operations by ensuring that clients, providers, and staff stay on time with their daily schedule and appointments; and effectively rectify delays.
Effectively schedule appointments by optimizing clients' requests, provider time, and utilization of treatment rooms.
Confidently enforce clinic policies and procedures to clients, and collaborate with team to optimize said policies and procedures
Comfort clients by anticipating and attending to their needs, answering questions; attending to their distress, and reporting emergencies to provider(s) and management
Collect payment of client charges, fees, past dues, and balances.
Maintain client accounts by obtaining, recording, and updating personal and financial information.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Ability to display a professional appearance and demeanor.
Must have hospitality skills such as being approachable and kind, but firm with policies.
A people person with demonstrable interpersonal and written communication skills
Ability to follow all clinic policies, procedures, standards, specifications, and guidelines.
Actively participate and attend employee meetings and complete required training programs in a timely manner.
Ability to promote, work, and act in a manner consistent with the mission of the clinic.
Ability to communicate and collaborate with team members to ensure superior results and team success.
Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
Is task and detail oriented.
Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.
Strong organization skills, work ethic, and time management
Enthusiasm for self-care and fitness (practicing preferred)
Must be punctual and demonstrate reliable attendance to work
Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted)
Must have reliable transportation to and from work
HOURS, BENEFITS, OPPORTUNITIES
20-25 hours per week
Availability requirement: Tuesday - Saturday
Paid Sick Leave
CalSavers Retirement Plan option (required by California)
Complimentary and discounted company services
Advance to a client care coordinator role
SALARY
$18 - $20 per hour depending on hours/availability, and experience
discretionary bonus
TO APPLY: Please apply online through the job link below:
https://jobs.gusto.com/postings/healcove-chiropractic-and-wellness-front-desk-receptionist-b2fa72b1-6b08-497f-a61b-4778f14f7a63
ABOUT THE COMPANY: www.healcove.com
NOTE: The job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.