Campland on the Bay and Mission Bay RV Resort are open every day of the year 24/7. Terra Vista Management, Inc., the company that owns Campland and MBRVR, seeks a Manager of Information Technology to manage and direct Campland on the Bay's and Mission Bay RV Resort's information technology (IT) operations, at all times ensuring the department provides efficient and effective technical support service with minimal service interruptions.
Campland's and Mission Bay's IT environment differs from a typical corporate setting. We face scenarios where quick thinking, adaptability, and a willingness to learn atypical IT skills are essential. Because our guest-facing systems (wi-fi, cable TV, reservations platforms) directly impact the guest experience, the IT team needs to troubleshoot and restore service quickly even if it involves systems outside of standard or typical IT.
Our IT team also frequently works with a mix of equipment. For example, our telephone systems utilize copper lines and digital/cloud-based (Ubiquiti). Our IT staff is challenged with learning on-the-spot and being creative in their problem-solving as they keep the older systems running while planning and implementing long-term improvements. Our IT department sometimes assists other departments with such technical tasks as gate controllers or security cameras that other companies typically assign to a facilities department or outside vendors.
The successful manager of Information Technology will possess a mindset focused on supporting both staff and guest needs and the willingness and ability to learn and apply skills that may not traditionally fall under IT but are critical in the environment in which we operate.
Managerial Duties/Responsibilities
Supervises IT staff: hires, trains, provides timely discipline and/or performance feedback, terminations; assigns tasking and employee schedules
Leads development and implementation processes for the organization’s IT systems and department
Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
Oversees security of systems, networks, and enterprise information
Facilitates IT security audits or investigations
Develops and maintains relationships with external IT vendors and service providers
Coordinates multi-site IT systems via enterprise resource planning (ERP)
Develops and manages IT Department annual budget
Performs other related duties as assigned
Specific Areas of TVM IT Oversight
Network oversight
All aspects of Newbook reservations system, including website, interface and security, Stripe transaction pay portal and associated hardware
Support Campland and Mission Bay RV Resort website hosts & marketing
CL TPX Phone system, MB Verizon phone system, including contracts, billing budget
Set up and maintain guest and employee Wi-Fi in both Campland and MBRVR
Key Interface with NTS, Terra Vista Management's Office 365 network security vendor (main tools: CrowdStrike and ThreatLocker)
Assist with security recording & incident capture for management team and/or HR
Connectivity of Toast POS System
Connectivity of Square POS
Manage network printers/copiers, aintain supplies and inventories for printers/copiers
Install and maintain security camera software at Campland and MBRVR
Set up, maintain, all desktops/laptops (50+ desktops/Laptops)
Set up, maintain, troubleshoot all aspects of network operation for Campland, MBRVR, TVM Corporate offices, and equipment at personal residences of certain C level Management
Assist Newport Dunes IT Manager
Support MRI & Avid, Destiny, (Ranger management software), Ubiquiti, IVMS, rework settings, general data config, file transfer, etc.
Support Microsoft Office 365 and SharePoint
Setup SharePoint permissions
Administrates Adobe Acrobat corporate licenses renewals, budget, etc.
Spectrum, wi-fi related, TV
Troubleshoot & repair cable/amplifiers at MBRVR
Security software/hardware purchases and installations
Construction of camera wiring, mounting infrastructure
Set up SonicWall firewall server/switches for MBRV/Campland/TVM corporate office
Budget planning
Remote software management (LogMeIn, Zoom, Microsoft Team, Quick Assist)
Rotate back-up media
IT projects planning and purchasing
Required Education and Experience
Required: bachelor's degree in computer or information science-related field; master’s degree in computer or information science-related field or an MBA desired
At least 5 years of experience managing an IT department and supervising IT staff with thorough understanding of IT project management principles, IT procedures and practices
Proficiency in IT systems such as network infrastructure, server administration, and software applications management
Working knowledge of information security practices and risk management
Proficient in Microsoft Office Suite, SharePoint and similar software
Core Competencies
Leadership/ability to motivate people to complete projects in a timely manner
Organization, prioritizing and attention to detail
Superior analytical, logical thinking, troubleshooting and problem solving
Interpersonal skills
Effective verbal and written communications
Business and operations acumen
Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry
Life-long learner/rapid uptake and use of new information
IT budget planning, creation and administration
Physical Requirements
Able to sit or stand at a desk and use a computer, go up and down stairs, move about the resort and resort buildings, drive a golf cart as needed
Lift up to 40 pounds as needed, constantly use computer equipment, smart phones, occasionally install cables and wires, move about under desks, in the server room or other spaces
Sometimes work in confined areas or in poor weather conditions
This is a full-time, salaried, exempt position. Compensation includes paid holidays, paid vacation, paid sick time, floating holidays and employee discounts. Submit your resume now! We are proud to be an equal-opportunity employer.