We are looking for a competent IT helpdesk technician to provide fast and useful technical assistance with computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by the users
Walk the user through the problem-solving process
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Identify and suggest possible improvements on procedures
Installing and configuring software, hardware and networks
Ensuring security and efficiency of IT infrastructure
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Ensure security through access controls, backups and firewalls
Requirements
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems
Ability to diagnose and resolve basic technical issues
Experience with Windows Server, Active Directory and networks (LAN, WAN)
Knowledge of system security and data backup/recovery
Proficiency in Spanish
Skills
Problem-solving skills
A technical mind
An organized mind
Attention to detail
In-depth knowledge of computer systems
Ability to describe technical information in easy-to-understand terms
Confidentiality
Good communication skills
Discretion
Patience