Cosco Fire Protection- San Diego, CA, office has an exciting opportunity for a Service Administrator for our Alarm and Detection Division. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
This is a Full Time ON SITE position. This is not a remote position.
Job Expectations:
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
Creating and invoicing of service work orders, job cost projects, monitoring contracts.
Assist with answering and coordinating service calls.
Manage email communications with customers and national accounts.
Document control of contracts, work orders, insurance certificates, preliminary notices, both electronic and filed paper copies.
Assist with account receivables including collections and processing of credit card payments.
Monthly billing to customers using electronic portals and manual documents.
General support of customer inquiries and requests.
Other duties as assigned
Desired Skills and Experience:
High School degree required, AA or college degree preferred
3 + years’ experience in a customer service role and in a professional office setting preferred
Must be able to work Monday through Friday 7:00 a.m. to 4:00 p.m.
Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
Strong attention to detail and excellent organizational skills required
Good written and verbal communication skills required
Candidate will be proficient in Microsoft Word, Excel, and Outlook.