Client Service Representative
Busy facilities maintenance company seeking experienced customer service representative to join our team. We are open 7-days a week and scheduling could include a Saturday or Sunday. This is a full-time position working 40 hours per week. Duties include creating new work orders for existing clients, dispatching, managing and scheduling work orders, creating and submitting quotes.
You will work with our team and clients communicating job details and scopes of work clearly and accurately. Duties include follow up on work progress, answer calls and provide updates to clients. Dispatching and customer service experience is a plus. Must have Microsoft Office Suite experience, great listening and communication skills needed.
Basic Duties:
1. Place outbound and receive incoming calls
2. Creating and dispatching work orders within client's timeframe.
3. Able to work with Google Maps to map and coordinate work orders efficiently
4. Resolution driven and ability to "think outside the box" to resolve issues
This is a great position for a motivated self starter. We have several shifts available Monday - Friday, Tuesday - Saturday, Sunday - Thursday.