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Scheduling Associate
Job Description
LOCATION: San Diego, CA 92117
GENERAL SUMMARY OF DUTIES: Complete workers' compensation intakes for medical transportation, medical and legal interpreting appointments, and conference call interpretations. Locate, assign and schedule interpreters for medical and legal appointments. Assign and schedule transportation for medical and legal appointments. Complete and ensure accurate data entry and filing for all appointments assigned to associate. Provide immediate, on-site translation for incoming conference calls as needed. Follow protocols to ensure best practices.
SUPERVISION RECEIVED: Reports to Program Manager
SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
1. Answer incoming phone calls from support service providers requesting interpreting and transportation services in a prompt, courteous and helpful manner.
2. Complete thorough and detail-oriented intakes for services requested.
3. Complete accurate data entry for intakes and appointments into database, including any miscellaneous details regarding the appointments.
4. Send assignment verification's to interpreters via email.
5. Send confirmations to adjusters via email.
6. Confirm scheduled interpreting and transportation appointments via phone calls to interpreters, doctor's offices, attorney's offices, transportation companies, etc.
7. Create and maintain up-to-date interpreter files, ensuring all interpreter information is inputted into database.
8. Ensure interpreters are providing follow-up information from assigned appointment to associate.
9. Track interpreter invoices for interpreting appointments assigned to associate.
10. File intakes and follow-up assignments into claimant files, and invoices and other related documents into interpreter files.
11. Ensure all communications and email correspondences reflect the standards and mission of company.
12. Maintain patient confidentiality and follow HIPAA Guidelines.
13. Display a consistently positive, cooperative, self-motivated, courteous and professional attitude.
14. Perform other duties as assigned.
EDUCATION: High school graduation or GED required, Associate's Degree preferred.
EXPERIENCE: One-year work experience in the interpreting field highly desirable. Knowledge of scheduling and managing high volume of inbound calls desirable. Customer service, attention to detail a must, professionalism, word processing and computer experience necessary.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of business office procedures. Knowledge of grammar, spelling, and punctuation to type and input accurate claimant information into database. Skills in answering multiple incoming calls in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instructions. Ability to establish and maintain effective working relationships with support service providers. Working knowledge of computerized scheduling systems and general scheduling principles. Ability to maintain positive and pleasant demeanor at all times, even when under stress. Ability to work collaboratively with staff to attain business and organizational goals.
Having a consistently positive, cooperative, self-motivated, courteous and professional attitude is an essential function of every position. While different positions have different primary areas of responsibility, everyone needs to work as a team. All employees are required to display the above behaviors and service attitudes to all fellow employees, adjusters, claimants, interpreters and all other contacts, in representing themselves as an employee of the company. Continually demonstrate support of company's Mission Statement.
PHYSICAL/MENTAL DEMANDS:
Work requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires manual dexterity sufficient to operate a computer keyboard, telephone, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
CLASSIFICATION: Non-Exempt
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