About Us: Alpha Dental is dedicated to providing top-notch care and exceptional service to our patients. We are currently looking for a meticulous and organized Front Office Coordinator to join our team. This role is essential in ensuring the smooth operation of our office and delivering outstanding patient experiences.
Job Description: The Front Office Coordinator will be responsible for overseeing various administrative tasks and supporting both patient and office needs. This position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
Hygiene and Doctor Schedule:
Manage and coordinate hygiene and doctor appointment schedules.
Confirm appointments and ensure all necessary preparations are complete.
Insurance Tasks
Reconcile Delta payments at the end of each month.
Scan all Explanation of Benefits (EOB) into patient charts.
Review patient balances for upcoming appointments and proactively address any outstanding balances with E Assist.
Analyze patient balances and provide detailed lists to E Assist.
Compare payments to treatment plans, and if a balance remains, ensure bills are sent if no upcoming appointment is scheduled.
Insurance Verification:
Be familiar with Insurance breakdowns
Handle same-day insurance changes and update records accordingly.
Track pre-authorizations in a system or book.
Appointment and Patient Management:
Check new pending appointments and update the schedule as needed.
Respond to patient questions and manage treatment payment plans.
Email and Communication:
Manage and respond to specific types of emails related to referrals, specialist reports, and remaining insurance coverage.
Follow up on specialist referrals and verify remaining insurance coverage.
Eaglesoft:
Dental front office experience required: 2 years
Excellent organizational and multitasking skills.
Strong communication and interpersonal abilities.
Proficiency with office software and systems (experience with Eaglesoft is a plus).
Ability to handle sensitive information with confidentiality.
Benefits:
Competitive salary.
Free dental work
Paid time off and holidays.
Opportunities for professional growth and development.