About Us:
At Holsem, we’re passionate about elevating the craft of coffee by combining bold, exciting flavors with all-natural, wholesome ingredients. We delight our community with carefully curated drinks and a commitment to quality that never compromises on health or taste. Our team is built on positivity, creativity, and a genuine love for sharing delicious, feel-good experiences in every cup.
Position Overview:
At Holsem Coffee, we’re passionate about serving exceptional coffee and creating an environment where team members and guests feel truly welcome. Our Shift Leads are vital to this mission. As part of our cafe leadership team, Shift Leads help set the tone for outstanding service, uphold operational standards, and foster a positive, driven, and collaborative culture.
This is a dynamic, hands-on leadership role best suited for someone who loves specialty coffee, leads by example, and thrives in a fast-paced, people-focused environment.
Key Responsibilities:
Act as a role model for hospitality, efficiency, and professionalism during each shift
Lead daily shift operations to ensure smooth and timely execution from open to close
Position and support team members strategically to meet service goals and customer needs
Uphold Holsem Coffee’s high standards for beverage and food quality, cleanliness, and guest experience
Train, coach, and motivate team members on workflows, hospitality, and product execution
Support new team member onboarding and development through guidance and example
Maintain a safe, respectful, and inclusive workspace for both team and guests
Contribute to sustainability and waste-reduction efforts in line with Holsem Coffee’s environmental values
Help manage inventory, restocking, and product rotation as needed
Respond to unexpected challenges with problem-solving confidence and calm
Qualifications:
6+ months of supervisory or team leadership experience in food/beverage, hospitality, or retail
A strong communicator with the ability to offer encouraging, actionable feedback
Passionate about specialty coffee and committed to continuous learning and improvement
Comfortable working independently and collaboratively in a leadership capacity
Must be organized, reliable, and enthusiastic about guiding a team
Able to stand for extended periods and lift up to 50 lbs as needed
Availability to work mornings, evenings, weekends, and holidays
Food safety certification (or willingness to obtain within 30 days of hire)
If you are eager to lead, inspire, and make a mark in the specialty coffee industry, we would love to hear from you. Send your resume and a brief cover letter to [email protected].