SUMMARY:
Under direction of the Passenger Support Supervisor, a Passenger Support Representative is responsible for providing general system and service information, while assisting the public, primarily in a customer facing setting. Activities will include staff support for special events and Agency initiatives, assisting customers at transit stations and MTS Ticket Vending Machines, administering ticket sales and general passenger support assistance. The position requires a positive attitude, excellent customer service skills, and the ability to exercise good judgment.
Expected Hours of Work:
These positions are part-time and scheduled on an as-needed basis. Employees are not guaranteed any specific number of working hours per week. During some weeks, there may be no available assignments. Outdoor as well as indoor assignments should be expected. Outdoor assignments may be subject to inclement weather conditions. Some shifts may start as early as 4:00 am, while others may end as late as midnight. Shifts may range from three to nine hours in length; however, an average shift is four hours long. Shifts will be available on weekdays, weekends, and holidays.
Essential duties include, but are not limited to, the following:
EXAMPLE OF DUTIES:
Provides general passenger assistance in a friendly and professional manner.
Gives accurate information regarding ticket purchases and route information to the general public.
Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
Sells various types of transit fare tickets to the general public.
Makes timely and accurate change for transit fare ticket purchases.
Represents MTS and public transit at community outreach events in a positive and professional manner.
Maintain a good understanding of the regional fare policies, PRONTO fare programs, and other MTS initiatives.
Assists with special projects as needed.
Apply Online Today: https://www.sdmts.com/inside-mts/careers
EEO is The Law -
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
MTS is an Equal Opportunity Employer with an ongoing commitment to treat all people, including customers, co-workers and the public at large, with dignity and respect. As a public transportation agency, MTS is committed to providing an inclusive workplace that reflects the diverse communities in which we work and live.
MTS supports and promotes an environment that is free of discrimination and harassment. MTS recruits, hires, trains and promotes individuals without regard to race, color, sex, religion, ancestry, national origin, age, gender, marital status, medical condition, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, sexual orientation and military status, veteran status or any other status protected by federal, state or local law.
MTS encourages veterans, military spouses and people from different backgrounds to apply for open positions for which they are interested. Additionally, MTS employees are encouraged to refer qualified candidates from all backgrounds and age groups. At MTS, we are committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
More Information Here:
https://www.eeoc.gov/overview