Mabel's Gone Fishing is a nationally acclaimed. chef-driven neighborhood restaurant and gin-forward cocktail/natural wine bar, with an Iberian-inspired, locally-caught seafood menu made from scratch. Helmed by hospitality pros front and back of house, Mabel’s has made a splash as Eater's Best New Restaurant 2022, Michelin Bibby G Recipient, and an Esquire Best New Restaurant of 2023.
As Mabel’s continues to grow and develop its strong and vibrant team in hospitality excellence, we are looking for a full time FOH manager. This is a great opportunity to dive in to the ins and outs of a thriving, independently owned and operated restaurant, where you’ll learn from and work with some of San Diego’s top pros as we create the Mabel’s magic.
The FOH Manager position will require you to work with the Director of Operations, restaurant ownership, BOH management, and human resources to excel in service, people, operational, and revenue leadership.
Ideal Candidates:
- embody genuine hospitality
- are passionate about food and drink made by hand, know what is delicious
- lead by example and are able to adjust leadership style as necessary to cultivate the best team
- are self-motivators and motivators for others
- are able to multi-task without sacrificing quality and service
- are organized with a strong emphasis on attention to detail and time management
- possess and convey a strong sense of urgency and ability to consistently meet deadlines
- create a positive, responsible, and professional restaurant culture
And Have:
- excellent guest service standards
- an extensive knowledge of food, wine and service
- ability to educate, supervise and direct the work of others
- ability to think independently and willingness to take initiative
- excellent verbal and written communication skills
- knowledge of Adobe Illustrator
- knowledge of computer word processing programs, POS systems, and reservation platforms
ESSENTIAL FUNCTIONS
Major areas of responsibility include, but are not limited to:
Service Leadership:
- Setting service standards and overseeing training programs to ensure service excellence
- Ensuring service and personnel issues are properly addressed
- Being on site for service five days a week to monitor standards and ensure flow of service
- Maintaining high levels of customer satisfaction by addressing customer complaints or concerns promptly and professionally, implementing strategies to enhance the overall dining experience, and monitoring and responding to online feedback.
- Coordinating and executing private dining and event experiences with the Events and Brand Coordinator.
- Overseeing the reservation platform
- Promoting cross-venue guest engagement by demonstrating a working understanding of offerings of all venues, retail shops, and clubs.
People Leadership:
- Mentoring and providing regular performance feedback to staff and leads to create better employees and leaders.
- Partnering with Human Resources and Director of Ops regarding team member coaching and development strategies
- Building and maintain an excellent team of best-in-class hospitality professionals using recruiting and management best practices.
- Ensuring staff is trained on and follows company policies.
- Maintaining a culture of accountability with staff when performance expectations are not met using proactive communication, coaching, and company disciplinary protocol, including terminations.
Operational Leadership:
- Overseeing staff in day-to-day operations to ensure smooth functioning of the restaurant.
- Creating FOH staff schedules two weeks in advance that hit labor targets, approving staff time off requests
- Ensuring proper staff timekeeping and breaking in accordance with state law.
- Working with Director of Operations to deliver COGS and labor numbers in line with budgets.
- Ensuring staff executes company SOPs for stocking, rotating and storing of product, inventory, and ordering
- Coordinating 3rd party cleaning, facility and supply vendors
- Ensuring staff certifications are up to date and filed in a timely manner.
- Working with staff and fellow managers to ensure proper equipment and facilities maintenance.
- Ensuring staff maintains a clean and organized workplace.
- Leading a culture of cross-functional communication and collaboration with daily use of shift notes and log posts.
- Coordinating with Back of House and beverage leads to communicate menu changes and ensure FOH staff is properly trained
- Editing and printing daily menu changes
- Conducting daily pre-shift with FOH staff and administer occasional beverage and food quizzes
QUALIFICATIONS
- minimum 4 years hospitality experience with an emphasis on guest service
- minimum 2 years of leadership experience
- ServSafe Manager certification
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to: communicate and accurately exchange information at normal speaking levels; move in an office or restaurant environment to accomplish tasks; use hands to finger, grasp, or feel; reach by extending hand(s) and arm(s) in any direction; stoop, kneel, crouch, and crawl; and view and operate electronic devices and equipment, including but not limited to, phones, tablets, and computers, and coffee grinders, espresso machines, and other food facility equipment. The employee must also be able to detect, distinguish, and determine with a degree of accuracy the differences or similarities in intensity or qualify of flavors or odors by using the tongue or nose. The employee must frequently raise objects weighing 25 pounds or less and from a lower position to a higher position or move such objects horizontally from position-to-position, and occasionally raise or move objects weighing more than 25 pounds. The noise level in the work environment is usually moderate.
Job Type: Full-time
Benefits:
401(k)
Employee discount
Health insurance
Paid sick time
PTO
Vision insurance
Physical Setting:
Upscale casual restaurant
Schedule:
8 - 10 hour shift
Day shift (Required)
Evening shift (Required)
Holidays (Required)
Night shift (Required)
Weekend availability (Required)
Ability to commute/relocate: San Diego, CA 92104: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
@mabelsgonefishing / @therosesouthpark / @secretsistersouthpark / @bodegarosette /