Experienced Tasting Room Team Member – Forgotten Barrel Winery Escondido, CA
Do you excel at creating memorable guest experiences? Forgotten Barrel Winery is seeking an experienced and dynamic Tasting Room Team Member with an exceptional spirit of hospitality, with deep knowledge and passion for wine, to join our team.
As an experienced member of our tasting room staff, you will serve as a brand ambassador, leading guests through educational, interactive, and fun wine experiences, ensuring every guest leaves with a lasting impression of our wines and our warm, and friendly hospitality. Leaving guests always looking forward to enjoying Forgotten Barrel again soon.
We are looking for a team member who is creative, energetic, and wants to be instrumental in helping the winery and grow!
Key Responsibilities:
Deliver exceptional guest experiences by guiding tastings, sharing our winery’s interesting historical story, and providing personalized service.
Exceptionally strong sales skills; cultivating strong relationships with guests, encouraging wine club memberships, to-go bottle sales, repeat visits, and interest in our beautiful, and charming special event venue spaces to hold their special celebrations such as weddings, birthdays, and corporate parties.
Support tasting room team with daily operations, including opening/closing procedures and staff coordination.
Assist in training, mentoring, and supporting less experienced team members to uphold service excellence, and train to build strong sales skills for both our wine club, and special events venue.
Maintain a clean, organized, and welcoming tasting room environment.
Coordinate with team members to maintain wine, grab-n-go food, and retail merchandise inventories.
Assist with special events, private tastings, and VIP experiences, and offsite industry events as needed.
Assist in coordination and organization of wine club pickup parties with team members.
Stay current on all wines, vintages, and winery programs to confidently educate guests, keeping our wine club members, and repeat guests excited and interested in new and upcoming wine productions.
Qualifications:
3+ years of experience in a winery tasting room at a winery that also offered special event venue spaces for guests to celebrate their special events.
Strong wine knowledge with the ability to convey it in an engaging and approachable way.
Excellent interpersonal, communication, and sales skills.
Ability to lead by example and support all team members as needed.
Proficient in winery point of sale systems.
Alcohol server certification (e.g. TIPS program) required. Winery will provide training program.
Excellent understanding of, and strict adherence to, alcohol service legal obligations.
Flexible schedule including weekends, holidays, and occasional evenings.
Must be 21+ and able to lift 40 lbs.
We Offer:
Hourly wage + tips + wine club incentives.
Employee discounts on wine and merchandise.
Opportunities for career growth.
A beautiful workplace.
To apply, please send your resume and a brief cover letter to [email protected] with the subject line “Tasting Room Team Member" – Forgotten Barrel Winery.