We are looking for a Senior Software Engineer-DevOps  with a proven track record of partnering across various teams to deliver a quality, well-tuned system that performs and scales at peak load.  In this role, you will be working with key members of our Performance Tools Operations teams, System Administrators, and Network Engineers to meet the growing needs of our largest customers.The ideal candidate for this position is a software engineer with a strong background in DevOps and Configuration Management, web, and network infrastructure architecture and protocol, build and deployment process, change management, and release management.  The candidate must have a passion for building, automating, and deploying scalable solutions.You will also enable peers in engineering, customer support, and cloud teams to leverage our solutions and related services.QualificationsTo be successful in this role you have:Desire to seek continuous improvement in the quality assurance processes to drive better quality and efficiencySolid knowledge of job control and direct experience with shell scripting and text processing (awk, sed, grep, python)Can drive architectural discussions and influence technical attributes to streamline and simplify our infrastructure.Will act as a technical strategist for the team, removing manual processes in favor of automationWill participate in compliance audits and ensure we are proactively meeting controlsCan figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies. To succeed you will need to investigate and discover on your own.Is comfortable with public cloud infrastructure technologies such as Microsoft Azure, Amazon EC2Has hands on experience in  related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.Has a working knowledge of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.Is an excellent oral and written communicatorHas integrity, and transparency and can uphold ServiceNow’s values