At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences.Your day to dayFINANCIAL RETURNS
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
Work with sales staff to service and solicit repeat business. Up-sell client events and manage function space and room block inventory as assigned.
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
May sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
Implement hotel-level tactical sales plans as assigned to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community
PEOPLE
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
GUEST EXPERIENCE
As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
RESPONSIBLE BUSINESS
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
Report an communicate Meeting event needs between the client and hotel.
What we need from youBachelor’s degree in marketing or related field, and 4 years total experience working with a large or a variety of market segments, or an equivalent combination of education and experience in a hospitality or hotel sales and marketing setting. Must speak fluent English. Other languages preferred.
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a valid Driver’s License.
May be required to work nights, weekends, and/or holidays.
Delphi and OPERA PMS knowledge preferred.
The salary range for this role is $68,640 to $93,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.Bring your story, to inspire new ones.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.