Company:Qualcomm IncorporatedJob Area:Human Resources Group, Human Resources Group > Employee RelationsGeneral Summary: As part of the Employee Relations HR Community of Practice, the Employee Relations Senior Manager is responsible for managing a team of ER specialists, overseeing and conducting complex investigations, managing employee issue resolution where dedicated or multi-faceted support is needed, as well as managing employee relations programs and policies. This role will include engaging with the People Solutions Employee Relations, HRBPs, and HR Operations team, conducting complex or on site internal workplace investigations and various special project work to support the goals of the Employee Relations Function. This role reports into the Employee and Labor Relations global lead.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leverages advanced knowledge of ER best practices, including applicable local laws and fair and equitable employment practices to lead and manage ER-related projects and programs (e.g., investigations, change management, performance improvement process, workplace accommodations required ER training, EAPs, etc.).
Manages and oversees internal investigations that are escalated to the Employee Relations Community of Practice.
Delegates tasks and supervises projects for team members by meeting with team to discuss current and future state of key projects and investigations.
Manages and leverages data and information from analytic tools, surveys, observations, and supervisors to make data-based decisions on the direction of ER-related projects and topics (e.g., employee morale, employee engagement, work/life balance, organizational culture, employee turnover, workplace incidences, etc.).
Collaborates with senior leadership, internal and external counsel, HR teams, and other relevant resources to resolve employee relations-related issues effectively and in compliance with local/applicable laws.
Contributes to a culture of transparency and trust by meeting commitments and appropriately sharing and clarifying information to guide solutions and action across the Human Resources function.
Applies expert knowledge of current socio-political and regulatory landscape to manage and accomplish work that is aligned with company’s priorities, culture, and vision.
Seeks expert knowledge of advances in the Employee Relations field and identifies opportunities for professional growth and development; coaches and mentors’ others.
Collaborates with leaders to develop a strategy for promoting skill development of others.
Writes clear and detailed technical documentation and/or reports for projects and investigations; reviews technical documentation and/or reports for others.
Investigates, manages and remediates complex allegations such as violations of Qualcomm’s code of business conduct, ethical concerns, cases of discrimination and harassment as well as cases that have been escalated from other parts of the HR operating model.
Consults with select managers and employees on variety of issues including Performance Management Plans, Corrective Action Plans, policy clarification, and discrimination and harassment complaints where dedicated support is critical and/or cases have been escalated from other groups or team members.
Consults and partners with HRBPs to understand business challenges and needs in the employee relations space and proactively share ER related business insights
Manages the relationships and acts as a liaison with external stakeholders and vendors
Prepares for legal actions/claims including court attendance and depositions, plans legal landscapes and monitors regional legal requirements when required
Handles the conflict resolution and internal mediation process for highly complex cases including those involving executives
Collaborates with leadership on effective practices for conducting investigations and managing employee issue resolutions
Develops and provides management with reports on any employee relations issues and issue resolutions
Recommends practices to promote effective and positive employee relations and company culture
Researches and resolves employee concerns and identifies trends of repeat issues
Recommends and delivers guidance for addressing workplace concerns in accordance to relevant policies, procedures and laws
Serves as subject matter expert and develops global programs related to Employee Relations areas of responsibility including, but not limited to: workplace accommodations, terminations (including reductions in force), conflict resolution, performance management, employee coaching/consultation, preventing workplace violence, prevention of workplace harassment, HR related compliance requirements, critical incidents and EAP, ER related aspects of mergers and acquisitions, contingent worker issues, and follow up to annual review process.
Role may also include labor relations responsibilities (depending on countries supported) such as: design and development of labor relations policies in line with global employee relations strategy and best practices, working with legal to ensure compliance with regional labor laws and regulations and creating clear technical documentation for use with labor relations assignments.
This is an office-based position located in San Diego, CA.Minimum Qualifications: Bachelor's degree and 9+ years of Employee Relations, Human Resources, or related work experience.ORAssociate's degree and 11+ years of Employee Relations, Human Resources, or related work experience.ORHigh School Diploma or equivalent and 13+ years of Employee Relations, Human Resources, or related work experience.Preferred Qualifications:
Bachelor’s or Master’s equivalent in Business, Human Resources, I/O Psychology or related field.
10+ years of experience in multiple areas: recruiting, sourcing, talent development, organizational development, compensation, benefits, employee relations, diversity and inclusion, performance management, employee recognition, communication, engagement and retention.
3+ years of work experience in a role requiring interaction with senior leadership .
Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hrpublicarticleview&sysparmarticle=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.Qualcomm is an equal opportunity employer and supports workforce diversity.To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.Pay range: $140,000.00 - $210,000.00The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer!If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification