Facility: Frost Street BuildingCity San DiegoDepartmentJob StatusRegularShiftDayFTE1Shift Start TimeShift End TimeH.S. Diploma or EquivalentHours :Shift Start Time:8 AMShift End Time:4:30 PMAWS Hours Requirement:8/40 - 8 Hour ShiftAdditional Shift Information:Weekend Requirements:No WeekendsOn-Call Required:NoHourly Pay Range (Minimum - Midpoint - Maximum):$23.500 - $28.081 - $32.662The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.What You Will DoRepresents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible for coordination, distribution, and follow-up of referrals to the assigned department. Collaborates with Patients, team members and physicians to maintain a high level of efficiency in operations while providing quality care. Works with patients to resolve scheduling and access related issues.Required Qualifications
H.S. Diploma or Equivalent
Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program.
Preferred Qualifications
Completion of a medical receptionist or equivalent training program.
Essential Functions
Clinic operationsProcesses all incoming referrals for the assigned department following established procedures and within standard timeframes. Assures that all requests and related information are expeditiously processed within appropriate guidelines.Schedules consults with the correct visit type and approved clinical criteria, provides patients with accurate appointment information, updates patient information, and seeks assistance when necessary.Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.Generates and updates referral report log. Monitors the report for accuracy, trends, and informs Lead, Supervisor, or Manager as appropriate. Ensures all referrals to the department have been provided an appointment.Follows established procedures to assure proper information is provided in a timely manner to the requestor and patients regarding the status of the referral.Demonstrate flexibility in accepting new assignments and assists in other clinical areas as needed.Using a keyboard, required to type proficiently and accurately.As a Key User, make appropriate daily physician schedule changes.
Collaboration and teamworkDemonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Performance criteria:Effective, clear communication to promote excellent department operations and efficient patient care.Stays informed through staff meetings and shares pertinent information with others.Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions.Demonstrates appreciation for the work of others by offering praise and noting a job well done.
CommunicationResponds to all phone calls within 3 rings and answers with name and department.Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives.Uses a pleasant voice.Is helpful and knowledgeable and thanks the caller at the end of the call.Returns phone messages according to established guidelines based on message documentation.
Patient accountsMonitors accounts to ensure financial eligibility criteria are met.Advises patient of responsibility.
Knowledge, Skills, and Abilities
Medical Terminology, basic computer skills, and basic utilization management.
Organize and prioritize work activities.
Excellent organizational and time management skills.
Ability to multitask, managing multiple items with attention to detail and meeting deadlines.
Excellent analytical and problem solving skills in order to improve department efficiency.
Communicate and discuss personal matters with patients and/or their representatives.
Communicate effectively and concisely with all sites, departments, and providers, both verbally and in writing.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class