Vacancy caducado!
For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. If you currently reside in the state of California, you'll enjoy the flexibility to telecommute as you take on some tough challenges.Primary Responsibilities:- Answer inbound calls for EAP and Behavioral
- Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
- Provide solution focused consultation to assist member with issue resolution
- Determine member eligibility and benefit coverage and triage as appropriate
- Update and enter clinical notes in care management database
- Master's Degree in Counseling, Psychology, Social Work, or related field
- 3+ years of clinical experience, POST Master's
- 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
- Prior Call Center experience
- Ability to multitask and manage competing priorities in a fast-paced environment
- Excellent communication skills, written and verbal
- Experience supporting an Employee Assistance Program
- CEAP (or eligible to obtain)
- Prior experience in both Behavioral Health and Substance Abuse, dual diagnosis
Vacancy caducado!