Description Are you passionate about delivering outstanding customer experiences and solving problems with efficiency and empathy? Robert Half is seeking a talented and dedicated Customer Service Representative to join one of our valued clients in San Diego, CA.Key Responsibilities
Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency.
Resolve inquiries and provide timely, accurate responses regarding products, services, and account information.
Maintain detailed and accurate records of customer interactions in the CRM system.
Collaborate with internal teams to address customer concerns and follow up to ensure resolution.
Assist with order tracking, returns, billing questions, and other service-related issues.
Identify opportunities to improve processes and enhance the overall customer experience.
Requirements
Experience: At least 1-2 years of experience in a customer service role, preferably in a call center or similar environment.
Technology: Proficiency using CRM tools (e.g., Salesforce, Zendesk) and Microsoft Office Suite (Word, Excel, Outlook).
Communication: Exceptional verbal and written communication skills with a customer-focused approach.
Problem-solving: Strong critical thinking and conflict resolution abilities.
Organization: Ability to multitask while maintaining attention to detail in a fast-paced environment.
Education: High school diploma or equivalent required; college degree is a plus.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .