Description Our client, a reputable company in a non-profit organization, is seeking a proactive and customer-oriented Customer Service Representative to join their team. This is an excellent opportunity for a motivated individual to support customers and contribute to the success of a dynamic organization.Responsibilities:
Provide exceptional customer service by responding to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
Assist customers with product information, order status, and service inquiries.
Process orders, returns, and exchanges accurately.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with other departments to resolve complex customer issues.
Identify and escalate priority issues to the appropriate team.
Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Contribute to a positive team environment and support team members as needed.
Requirements
Qualifications:
Proven experience as a Customer Service Representative or in a similar customer-facing role.
Excellent communication skills, both written and verbal.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage time effectively in a fast-paced environment.
High level of accuracy and attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer service software.
Ability to work independently and as part of a team.
High school diploma or equivalent; additional qualifications are a plus.
Bilingual abilities are a plus.
Benefits:
Competitive salary with opportunities for growth and advancement.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Collaborative and supportive work environment.
If you are success driven and dedicated professional looking to make a significant impact in a growing company, we encourage you to apply.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .