We’re excited to add an experienced, results-driven, and people-first Collections Manager to lead a high-performing collections team and take ownership of a dynamic lending portfolio with revenue expansion opportunities in the near future! In this role, you’ll have the opportunity to directly impact the company’s bottom line by driving strategic collections initiatives, motivating a team of collectors, and delivering best-in-class customer experiences.If you’re a strong people leader with a knack for coaching, performance management, and process improvement that yield results — you thrive in a fast-paced, goal-oriented environment — we’d love to connect with you!What You'll Do:
The Collections Manager will manage and oversee the daily operations of their assigned lending portfolio to achieve established collection revenue quotas. The Collections Manager is responsible for building a high-performance collections team by leading and motivating their agents to achieve their collections quotas and ensuring continued customer satisfaction and retention in order to achieve portfolio and company performance objectives. Supervisory Responsibilities:Supervise and manage assigned team/portfolio strategy, goals, workflow, priorities, and assignments. Organize and oversee the schedules and work of assigned staff. Interview, hire, and train Team Lead and entry level staff. Develop, coach, and motivate Team Lead and entry level staff to exceed goals.  Handle disciplinary action as needed and in accordance with company policy and procedure. Conduct performance evaluations that are timely, constructive, and in accordance with company policy and procedure. The Day to Day:Work with senior leadership to establish portfolio collections quotas and objectives, identifying strategies to achieve them through successful talent and performance management.   Monitor portfolio performance and collection outcomes, ensuring productivity goals are met or exceeded, and identifying opportunities for improvement to drive results. Deliver ongoing coaching and performance feedback to team members, fostering a high-performance culture and addressing individual development opportunities to achieve performance quotas. Utilize quality assurance feedback and individual employee performance reports to address development and performance needs of each representative, maximizing individual performance to achieve goals. Evaluate portfolio collections reports to project agent and team performance, manage targets, identify opportunities, mitigate customer payment delinquencies, and devise plans to overcome them in order to achieve organizational goals. Support workforce planning efforts and ensure the successful on-boarding, training, and integration of new hires into the established collections team.    Analyze collection trends, team metrics, and customer feedback to guide decisions and enhance overall debt recovery and service effectiveness. Collaborate with cross-functional teams to improve systems, processes, and customer communication workflows. Oversee compliance with all company policies and regulatory standards related to collections best practices, ensuring complex account management and discrepancies are resolved in a manner that supports both company and customer satisfaction goals. Performs other duties and responsibilities as assigned.