Job Summary:Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability), and other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce and separation issues, behavioral difficulties, and family problems). Ensures necessary information is included on the intake form. Essential Responsibilities:
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Triages the above information to the appropriate intake clinician for disposition, per established guidelines. Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately. Works in concert with the intake clinicians as part of on duty/triage team that processes new patients into the system. Calls and schedules patients for initial appointments, utilizing the computer terminal. Explains the procedures for initial appointment and informs patient of fees according to their mental health coverage. Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments. Makes up charts for new patients and sends out questionnaires for couples. Sends multiple questionnaires if more than one family member is seen. Maintains a paper flow and log system, according to established departmental policy which allows for tacking of all initial referrals. Monitors referrals to be sure they are processed in a timely fashion. Maintains patient confidentiality at all times, including familiarity with the complex and specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information. May perform the following duties as required: Serves as liaison between the provider and patients by phone or in person, alerting clinicians to the patients concerns and needs, especially those of urgent nature; exercising tact, sensitivity and diplomacy in dealing with patients who are upset prior to a screening clinician or providers availability. Sends follow up letters to patients who cannot be contacted by phone. Per established guidelines, assists patients who require referral to internal Kaiser Permanente programs (Chemical Dependency Rehabilitation and Employee Assistance) or external programs (Child Protective Services and Mesa Vista Hospital). Provides telephone coverage for designated providers by taking messages with complete and appropriate information. Provides reception for designated area; collects payments for services; carries out appropriate cash control procedures; schedules patients next appointment; and processes necessary paperwork. Utilizes the computer terminal for patient scheduling and generation of provider schedules. Calls in medications to designated pharmacies; communicates directly with psychiatrist when prescriptions are unclear or confusing. Request patients medical chart ensuring availability prior to scheduled appointment; ensures that release forms, reports from all providers, diagnostic evaluations and all pertinent documents are filed in the chart appropriately; refiles returned charts. Provides information to members who inquire about debarments and community services; explains procedures to access department services. Performs other duties as required. Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
One (1) year medical office experience including multi-line phones, reception, and computer use.
Good oral and written communication skills.
Must complete and successfully pass Basic Computer Literacy test. Test must be on file during posting period.
Education
One (1) year clerical experience in a medical office or acute hospital setting with direct patient interaction required.
License, Certification, Registration
N/A
Preferred Qualifications:
Medical Terminology Payroll, cash control, and spreadsheet experience.
Bilingual preferred.
Notes:
This is an on-call position; days and hours may vary.
May be required to work at various locations due to department need.
COMPANY: KAISERTITLE: Clinical Clerk-PsychiatryLOCATION: San Diego, CaliforniaREQNUMBER: 1323956External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.