ASSISTANT DIRECTOR OF EVENT OPERATIONSJob DetailsJob LocationLegal Address San Diego Theatres - San Diego, CA Position TypeFull Time DescriptionThe hiring pay range for Assistant Director of Event Operations $90,093 - $114,869 annual salary.VACCINATION POLICYIn accordance with San Diego Theatres duty to provide and maintain a workplace that is free of known hazards, we have a policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations. All employees are required to receive vaccinations unless a reasonable accommodation is approved.SUMMARY The Assistant Director of Event Operations leads the Front of House and Guest-facing teams for San Diego Theatres, including Event and Facility services. Through effective management of venue personnel and an innovative approach to service, this leader will elevate the experience at San Diego Theatres for our clients, patrons, and employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Hire, onboard, supervise and evaluate Event Operations and Facility Services personnel. Develop and coach direct reports to ensure the optimal performance and alignment with San Diego Theatres’ service standards.
Advance events and act as primary contact for advance andday-ofrequirements with San Diego Theatres’ clients, including but not limited to event producers, presenters, and promoters. Initiate DOS and ensure that all departments have necessary information for events utilizing Event Management System (VenueArc).
Collaborate with the Event Services Manager to plan the guest service strategies for events according to presenter and client requirements.
Provide oversite to the Facility Services team to maintain the safe and sanitary operation of the venue.
Provide oversite for the SDT Volunteer Ambassador Program.
Serve as the primary Manager on Duty for public events.
Collaborate with Vice President, Facility Services Manager, Event Services Manager, and House Managers on leveraging technology to increase effectiveness in communicating critical information.
Provide all necessary information to Settle the event and upload information into Event Management System (VenueArc).
Manage Event Operations Division Budget.
Maintain a positive attitude and an open mind. Strive to create an atmosphere of cooperation, engagement, and respect. The remarkable experience of our guests begins with the remarkable experience of our staff.
Continuously develop personal understanding of SDT Mission, Vision and Values Statements, and effectively communicate their practice and application to Operations team.
Develop and maintain Event Operations division policies and procedures, and effectively communicate their practice and application to the Event Operations team.
Develop and deliver ongoing training applicable to Event and Facility teams.
Participate as a representative of San Diego Theatres in community and professional organizations at the discretion and direction of the Vice President or other members of the San Diego Theatres Executive team.
Assist in carrying out policies, procedures and guidelines and promptly advise Vice President of conflicts or inappropriate actions.
Complete other duties as assigned.
REQUIREMENTS
Strong leadership skills that prioritize quality decision-making, cross-departmental collaboration, and results.
Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations.
Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communication.
Availability to work day, evening or shifts including weekends and holidays.
Expert ability to read, interpret and create documents such as safety rules, operating and maintenance instructions, and procedure manuals. Expert ability to write reports, correspondence, and other business-related documents.
Advanced proficiency in the Microsoft Suite of tools. Office365, Microsoft Teams and SharePoint skills a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to understand instructions furnished in written, oral, or diagram form.
Advanced understanding of the Americans with Disabilities Act and regulations governing public safety.
Ability to solve multiple problems involving varying situations in a fast-paced environment.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in hospitality, event management, sports management, or related field, or equivalent combination of education and experience. Graduate level degree and professional certifications a plus.
Five (5) years' experience managing live events and front-line personnel.
LANGUAGE SKILLS
Ability to communicate concisely in the English language. Bilingual (all languages) a plus.
Ability to speak effectively in front of groups.
Ability to read and interpret documents.
SUPERVISORY RESPONSIBILITIES
This position directly supervises the Facility Services Manager and the Event Services Manager. They also oversees the Event operations department, which includes the Event Services and Facility Services divisions, and will have frequent and consistent contact with staff members in preparation and execution of events.
CERTIFICATES, LICENSES, REGISTRATIONS
Professional Certifications a plus.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When performing the duties of this position, the employee is regularly required to:
The employee must be able to speak, and hear with or without a hearing assistance device.
Modulate voice for effective communication
Climb steps repeatedly
Descend/ascend ramps and inclines/declines
Stand for long periods of time.
Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting
Use hands to press, finger, handle and feel tools or objects, reach with hands and arms, talk and hear.
Ability to bend, stretch, reach and kneel.
Ability to lift, hold, and move 25lbs.
Must be able to open theater doors repeatedly throughout shift.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional exposure to fumes or airborne particles
Moderate to loud noise level during certain events. Ear/hearing protection will be provided if necessary
Work area is frequently dark, with frequent exposure to bright theatrical lighting
IN-HOUSE TRAINING REQUIREMENTS
Critical: Sexual Harassment Awareness (Manager), Bravo Orientation, First Aid/CPR
Normal: Assisted Listening Device Training, Advanced Front of House Situational Awareness Training