Vacancy caducado!
- Responsible for both inbound and outbound helpdesk phone calls from customers
- Install, test, configure, troubleshoot and repair hardware/software for desktop support
- Evaluate the nature of customer issues to determine the proper resolution
- Escalate calls to Field Technicians or Level 2 support as needed
- Document all calls in the ticketing system in an accurate and timely manner
- Provide support to both LabCorp's eProducts and Enterprise software applications
- Setup, process and schedule eProduct requests received by LabCorp sales team
- Create and maintain customer's online access including password resets, username maintenance, software training and software installation
- Respond to all customer inquiries within in a timely manner
- Ensure follow-up and completion of all outstanding client issues
- Perform preventative maintenance and application updates as necessary
- Monitor and ensure delivery of laboratory results to the client base
- Work closely with teammates and direct supervisor to ensure completion of all job duties
- High school diploma or equivalent is required
- Associates degree within Information Technology or Computer Science is preferred
- Experience in a IT Call Center environment is preferred
- Prior experience troubleshooting hardware, software and networking issues
- Previous experience in a customer service position
- Experience in the healthcare industry is a plus
- IT Certifications are plus; A+ or Net+ Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Flexibility to work overtime as needed
Vacancy caducado!