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Concierge
In the role of Receptionist you will be the first to meet our residents, so the first impression of our Senior Living Commuity depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide residents and visitors with a warm greeting and handle all incoming requests. You will be responsible for protecting the community and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant experience through your interaction with residents and visitors.
Roles and Responsibilities include but are not limited to:
Answers incoming telephone calls in a professional and cheerful way, determines purpose of callers, and forwards calls to appropriate personnel or department.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. Answers questions regarding local stores, attractions and services.
Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware).
Receives, sorts, and routes mail, and maintains and routes publications.
Serves as a liaison between the dining room and residents.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
May drive company vehicle from community to social and other various destinations (only if required by community).
May perform other duties as assigned.