Overview
We are seeking a dedicated and detail-oriented Trucking Dispatcher to join our team. Proma Trans is a growing leader in the trucking and logistics industry, committed to providing efficient and reliable transportation solutions to our clients. We are currently seeking a highly organized and proactive Dispatcher to join our team and help manage our fleet operations.
Job Description:
As a Trucking Dispatcher, you will be responsible for coordinating the daily activities of our drivers and ensuring the timely delivery of goods to customers. You will work closely with drivers, customers, and the operations team to ensure efficient routing, compliance and customer satisfaction.
Duties
Handle incoming customer inquiries via phone, email, and other communication channels with professionalism and courtesy.
Schedule and assign loads to drivers based on availability, routes, and customer requirements.
Maintain communication with drivers to provide updates and resolve issues during transit
Monitor driver performance, including hours of service compliance and delivery schedules.
Work with customers to ensure the timely pickup and delivery of freight.
Maintain accurate records of shipments, routes and driver logs.
Troubleshoot and resolve issues that arise during the transportation process.
Coordinate with other departments to ensure smooth operations.
Skills
Strong phone etiquette with the ability to communicate clearly and effectively.
Experience with dispatching operations is highly desirable.
Familiarity with 3PL (third-party logistics) concepts is a plus.
Knowledge of transportation management systems and fleet management practices.
Proficient in using phone systems and related technology for efficient communication.
Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
Strong problem-solving skills with the ability to think critically under pressure.
Excellent organizational skills to manage multiple tasks simultaneously.
Proficiency with dispatch software and basic office tools (Microsoft Office, email, etc.)
Please submit Resume for consideration