OverviewGovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in San Bernardino, CA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.ResponsibilitiesThe employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
Provides on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Recommends systems modifications to reduce user problems.
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Installs operating system patches, upgrades etc. via SCCM Software Center
Provides remote support services for telework/home users.
Helps ensure user applications work over VPN and/or Citrix.
Manages user relocation requests
Ensure devices are properly encrypted.
Local On-Site Cabling
Provides on-site support for enterprise groups such as the network and security operation centers.
Restarts network equipment, including switches and routers as directed by enterprise networking.
Replaced defective network equipment.
Wireless Services
Assists users with mobile communication devices.
Provides tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
Asset Inventory Support
Assists with physical inventory as needed.
Assists with receiving and receipting property.
Disposal Preparation Support
Process computer equipment for disposal.
Ensure disposal policies are properly employed.
Ensures all devices are are fully wiped of information before leaving the facility.
Video Conferencing and Audio/Video O&M
Troubleshoot system problems and repairs
Work with support staff for remote troubleshooting and repairs.
Assist in setting up presentation devices and video conferencing units.
Support pre/post application releases
Gather analyze, and report end-user support trends
Other duties as assigned
QualificationsHigh School with 0-2 years (or commensurate experience)Required Skills and Experience
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Preferred Skills and Experience
Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA SecurityClearance Required:
Must be able to obtain and hold a Public Trust Clearance.Company OverviewGovCIO is a team of transformerspeople who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary RangeUSD $21.15 - USD $21.15 /Yr.Submit a referral to this job (https://careers-govcio.icims.com/jobs/3844/junior-it-service-technician/job?mode=apply&apply=yes&iniframe=1&hashed=-1834385473)Location US-CA-San BernardinoID 2024-3844Category Information TechnologyPosition Type Full-Time