One of our larger client's in the El Dorado Hills, CA area is looking to add a Desktop Support technician to their team.
This will be an onsite position 5 days a week in El Dorado Hills, CA. Initially a 7 month contract.
Day shift Monday - Friday
Job Description
Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing
problems quickly, thoroughly, and consistently.
Communicate and collaborate with IT staff to troubleshoot and provide feedback on processes
Work with Refresh Team to ensure the following is completed: Coordination of Laptop Replacement, Service Now
queues are being worked, Assets are updated in Service Now and all refresh processes are followed
Maintain Refresh Inventory
Provide regular weekly updates to management with Refresh completion for team