Job description:
POSITION SUMMARY
The Community Manager maintains and manages the mobile home park community complex for the owners of the property through the property management company. They exercise independent judgment in the resolution of administrative problems. They prioritize and manage multiple projects simultaneously with little or no supervision. They perform a number of duties listed below personally or through vendors or staff personnel. They will work directly for the Regional Supervisor of the property management company and will supervise park staff. The manager must be on-site during business hours (8:00am – 12:00pm and from 1:00pm – 5:00pm) or coordinate personnel to be in the office at these hours if the manager is out in the park or running errands.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Shows prospective residents and homeowners mobile home community, park owned homes for sale and available vacant lots for rent. Explain residency terms.
Provides prospective homeowners with resident application and copies of the property Rules and Regulations, property disclosure form and other such documentation necessary, prior to occupancy.
Rents or leases mobile home spaces, collects security deposits as required and complete forms outlining conditions and terms of residency.
Secures “acknowledgement of receipt” for park Rules and Regulations, Civil Code, and all such other policies, which may be implemented from time to time.
Initiates credit checks through the tenant verification service selected. Reviews prospective resident application, approving or declining application.
Collects rents due and issues receipts, when requested. Deposits funds collected at the park’s financial institution. Sends copies of deposit reports to park bookkeeper.
Keeps updated, accurate and complete resident ledgers and files. Uploads resident documents into Property Management Software.
Prepares monthly, weekly and daily reports in a timely manner.
Manages Rent Roll, Posting Rent and Deposits, Bill Summary Report (BSR), Utility High Low Report, Balance Due Notices, Issues legal Notices, Vacancy Report, Meter Certification Log (if applicable), Delinquency Report, Annual Inspection Logs (EX: Gas, water, fire, pool). Cash and Expense Report, safe and complaint record keeping, annual Inventory reporting and enter meter reads (if applicable.)
Follows guidelines of State Laws, and Fair Housing and continues education as required.
Investigates resident complaints about malfunctions of utilities or common area amenities or services. Assesses Park hazards, safety issues, and overall park appearance.
Communicates needed repairs with Regional Supervisor and gather necessary bids in house or through a contractor and follow through with project completion.
Inspects vacant spaces and occupied park owned homes once per year to determine needed repairs or maintenance. Ensures maintenance personnel is keeping vacant spaces clear of debris and looking presentable.
Is available to park residents during posted business hours in the park office and during emergency situations after the office is closed.
Resolves resident complaints with assistance of Supervisor, when necessary.
Submits incident reports, documents complaint and findings or actions taken as necessary.
Activity is recorded in Manage America and resident file.
Keeps Park records (including but not limited to invoice, petty cash reports, receipts, policies and procedures, delinquency reports, park owned home, vacancy reports, etc.) in an organized manner and provides them to the appropriate party when necessary. Records and maintains current inventory with serial and model numbers of park owned equipment, in a safe place.
Purchases supplies as necessary with petty cash and submits Amazon orders with product links to corporate office.
Attends company functions and trainings including but not limited to Webinars, WMA seminars, Annuals Meetings, etc.
Reviews monthly financials to ensure park is operating within budget. Reports and explains budget discrepancies to Supervisor.
Reviews monthly Managers Calendar provided by company to ensure deadlines are being met.
Oversees onsite staff and ensures tasks are being completed in a timely and efficient manner.
Other duties as the company sees fit.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, LICENSES AND ABILITIES)
High school Diploma, associate degree preferred
Working knowledge of Microsoft Excel, Word and Outlook
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company to all parties
Excellent interpersonal, oral, and written communication skills
Must be able to perform basic math functions
Excellent writing, proofreading, and editing skills
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Valid driver’s license
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.