Citadel Premium Design is seeking a Customer Service Representative for our team. The Customer Service Representative will communicate with customers on a daily basis to improve Customer Success. Ideal applicants will have strong interpersonal and communication skills allowing them to communicate effectively with both customers and coworkers.
Our Customer Service Representative's daily tasks will include answering questions, guiding customer through troubleshooting, helping customers choose products, and handling inbound customer requests. The Customer Service Representative works to support high net promoter scores and boost overall satisfaction.
Customer Service Representative Responsibilities:
Provide a professional greeting to each customer
Respond to all customer questions
Receives and processes customer orders
Handles all inquiries related to orders and shipments, price and availability of parts and communicates additional information as required
Analyzes and determines opportunity for cross-sell and up-sell potential
Ensure all customer interactions are properly noted
Properly execute up-selling strategies
Adhere to SOPs to promote a positive customer experience
Communicate effectively with crew members and management
Customer Service Representative Requirements:
Ability to maintain a calm & professional demeanor throughout all customer interactions
. Applicants for the Customer Service Associate position must be at least eighteen years of age
Enthusiasm for helping others
Clear communication skills
Being respectful, compassionate, and supportive are the keys for success!
Weekday scheduling availability