Our private and established non-profit organization is seeking a full-time account manager.
We are a representative payee organization who provides service to clients receiving Social Security benefits.
We are seeking candidates that have patience, a desire to serve others and are comfortable working with clients with mental illness.
The Account Manager is responsible for working directly with clients to create a monthly budget which will allow the client to maintain a stable living situation.
Our ideal candidate is energetic, possesses strong people skills and has an ability to work with a wide variety of people including clients suffering from a variety of physical and/or mental illnesses.
Responsibilities:
Answer phones; Work with clients directly in person and on the phone
Connect clients to outside referrals for housing and medical care
Use the Client Account Management database to process check requests Work with management to address payment issues including lost checks, stop payments, voided and outstanding checks, etc.
Manage client accounts for accuracy and compliance with Social Security Administration regulations
Process month-end report on clients' expenditures for Social Security Administration
Collaborate with Office Manager to facilitate account reconciliation and follow-up on outstanding issues
Experience managing/overseeing staff is required
Run reports relevant to the data and advise staff on necessary adjustments to client accounts
Ability to help create a team that works effectively and meets deadlines
Requirements:
Commitment to providing services within an atmosphere of dignity and respect
Above average computer skills, including the capacity to use a database and Microsoft applications
Proven ability to successfully process high volumes of detailed information
The ability to work independently and solve problems creatively
Strong interpersonal skills
Good organizational skills are a must; this position involves juggling several responsibilities and managing multiple projects simultaneously.
Good listening skills; Patience, perseverance, and flexibility
Sense of humor and ability to be calm in the midst of occasional chaos would be very helpful.
Strong spelling/grammar and written and oral communication skills
Collaboration among team members is essential, and creative problem solving is strongly encouraged.
This is an hourly position with benefits (after eligibility) including health, dental and vision insurance and vacation and sick leave.
Full-time/Non-Exempt/ Monday -Friday 8:00-4:30
Must have reliable transportation and willing to consent to a background investigation and drug screen.
Job Type: Full-time