We are hiring a Restaurant Floor Manager for our Roseville location. This position is full-time and offers a starting payrate between $20 - $25 per hour (DOE).
The Floor Manager is responsible for day-to-day operations of the restaurant and bar areas and reports directly to the Executive Chef and Owner of the restaurant. The Floor Manager is responsible for the elevated levels of guest satisfaction and ensuring quality service is being met by service staff.
We are always open to individuals that have the passion and commitment to grow with our team and share in our success!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Maintain positive, professional working relationships will all team members and work closely with all service personnel to continually promote cleanliness and friendliness in the quality of service to our guests.
Manages the day-to-day operations of the Restaurant in accordance with established policies and procedures.
Creates and implements training programs for all service touch points.
Maximizes employee's morale through leading by example in demonstrating core service behaviors to both guest and team members and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.
Maintains elevated levels of guest satisfaction by building relationships with the guests (through table touches, greetings farewells) and encourages employees to build relationships with the guests.
Maintains all cash handling policies and procedures with all employees and ensures that proper tip compliance if maintained by all service team members.
Ensures that all service staff are exposed to all menu items and have the opportunity to taste and critique all guest experiences.
Councils, guides and instruct assigned personnel to perform their duties to outlet expectations.
Works one on one with the Restaurant culinary team to share opinions and guest feedback. Reports all quality issues and works on a common solution to resolve any food and or service defects.
Must be visible on the floor interacting with guest, team members, reliable and conscientious and possess the ability to interact (in English) with guest, co-workers, and supervisory staff.
Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills are required.
Must have the ability to act quickly and exercise good judgment under pressure/conflict situations.
Ensure that each food & beverage area has proper staffing required to fulfill service needs of our guests visiting the restaurant, bar, and patio locations.
Ensuring quality service being provided by the service staff to ensure expedient seating of guests, and total guest satisfaction. Supervise and monitor service of Food and Beverage timing within procedure time allowances.
Ensure that all beverage locations are closed down according to state law and that dining areas are left in a clean and orderly manner.
Initiating team member schedules, completion of payroll to include payroll resolutions, interviewing and hiring of prospective team members and the completion of all required personnel related forms. Training of all front of the house Service Staff.
Ordering and control of inventory and supplies needed to perform daily operations of the food and beverage department. Supervision of staff to ensure that supplies and equipment are managed correctly and safely.
End of month inventory completed as assigned, to include china, glass, silver, linen, and beverage supplies.
Scheduling of meetings with service staff, providing ongoing information and tools needed by team members to successfully perform their job.
Conduct team member evaluations as required, on a timely basis.
Address team member problems or concerns in an expeditious manner.
Please send your resume and cover letter to advertisement email.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Shift:
Day shift
Evening shift
Work Location: In person