DescriptionJob Title: Mechanical Service CoordinatorRate: $32-$40 HourlyDepartment: 125 Sacramento Mechanical Service (Not a Remote Position)Summary: The Mechanical Service Coordinator is responsible for dispatch and coordination of mechanical service technicians, pre-billing of all mechanical service work orders and PM billings, Projects, PM’s, Service Orders, and quoted work set-up in ERP, parts and material ordering, timecards and payroll, and customer service data entry as required. In addition, the coordinator will work with the BAS Coordinator and Project Coordinator to cover each other’s shifts when necessary.The responsibilities include, but are not limited to:Customer Communication
Serves as main point of contact for customers, addressing inquiries and concerns.
Provide updates to customers on the status of their service requests and any changes to the schedule.
liaison with customers, engineering, and technicians throughout contract administration on projects; assists in developing projects, scopes, and proposals.
Provides input on performance of techs and meeting customer expectations and requirements.
Mechanical Service Billing
Prebilling preparation for accounting
Manage unique billing requirements of special customers.
Research parts and material prices for billing.
Research overdue service work order tags to be billed.
Research billing issues/credits/rebills/customer requests.
QA/QC billings before submission to accounting.
Parts/Material Tracking & Ordering
Mechanical Service timecards
Dispatching
Receiving and processing service calls
Generating work orders
Scheduling of technicians (Service Orders & PM’s)
Assign tasks to technicians based on their skill set, availability, and location.
New site location generation (new form)
Manage COINS and Outlook calendar.
Confirm service calls a day ahead.
PM’s (Mechanical Preventive Maintenance)
Procurement of material
Scheduling
Annual Renewals
Service Orders / Repairs
Parts Procurement / confirmation of receipt of material
Confirming that Subcontractors are scheduled (Cranes / Structural / etc.)
Reviews work order reports for quality and timely completion.
Qualifications/skills and Knowledge Requirements:
Knowledge of basic accounting and finance
Excellent MS Office skills
Knowledge of ERP+ accounting system a plus but not required.
Ability to collaborate and work across departments.
Ability to manage and prioritize multiple tasks.
Detail Oriented
Ability to problem solve.
Excellent People skills
Excellent oral/written communication skills
Excellent customer relations skills
Excellent organization skills
Team Player
Flexible
Able to work in a fast-paced environment.
Creative use of skills and resources to get the job done.
Air Systems, Inc. Standards of Success
Attitude of Safety First
Work Ethic of loyalty, integrity, pride, perseverance, accountability, respect, and teamwork
Strong ambition to succeed.
Adheres to company policies and procedures.
Represents company in a positive and professional manner.
Available to work for extended hours to meet deadlines.
Manages oneself with professionalism during stressful situations.
Maintains positive attitude and morale.
Interacts effectively with all members of the organization and all outside associates.
Completes responsibilities diligently.
Think strategically and consider long-term implications of one’s actions.
Works independently, exercises discretion, applies common sense and makes competent decisions.
Complies with designated work schedule.
Uses company resources efficiently.
Constantly analyzes ways to improve individual and/or company performance.