The Spa Assistant Manager supports the Spa Manager in overseeing daily operations of the spa, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and efficiency. This role involves supervising staff, managing client relations, assisting with administrative tasks, and contributing to the spa’s financial and operational success.
Key responsibilities
Assist in managing daily spa operations, including scheduling, inventory management, and facility maintenance.Supervise and train spa staff (e.g., therapists, receptionists, and attendants) to ensure consistent service quality.Handle client inquiries, complaints, and feedback to maintain high customer satisfaction.Coordinate staff schedules and ensure adequate coverage for all shifts.Support marketing efforts, such as promoting spa services, packages, and promotions.Monitor and maintain inventory of spa products, supplies, and equipment.Ensure compliance with health, safety, and sanitation regulations.Assist with financial tasks, including budgeting, sales tracking, and reporting.Step in for the Spa Manager during their absence to oversee operations.Foster a positive, professional, and team-oriented work environment