As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for assisting with inquiries, resolving issues, and providing product information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
If you are passionate about helping others and enjoy working in a team environment, we would love to hear from you! Please send your resume and a cover letter to [email protected] with the subject line “Customer Service Representative Application”.
Key Responsibilities:
Bilingual in Mandarin and English.
Follow daily orders and input into order system.
Answer customer inquiries via phone, email, or live chat.
Resolve customer issues and complaints in a timely and efficient manner.
Provide accurate product information and support.
Maintain detailed records of customer interactions.
Collaborate with other departments to address customer needs.
Ensure a high level of customer satisfaction and loyalty.