Product Integration Lead, Incident Recovery Operations (Unit 42)

Your CareerAs a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance as well as driving security transformation for our customers in the midst and aftermath of security incidents. Your parallel focus will be to observe the details of each incident, identify technology, policy, and procedural gaps that may have enabled the incident to occur, and develop a cohesive and holistic plan to enhance the customer's security posture. You will work directly with a variety of customer contacts, ranging from technical subject matter experts to executives and members of boards of directors, to clearly communicate findings and recommendations. Your expertise in Palo Alto Networks products and solutions will be crucial as you assist customers through troubleshooting and configuration as well as guiding them through security improvements, ensuring they adopt best practices to prevent future incidents. This role demands both technical acumen and exceptional communication skills, as you analyze the technological infrastructure of complex enterprises and deliver innovative strategies to facilitate a secure and resilient environment for our clients.Your ImpactOffer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructureAs a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gapsPartner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive mannerMaintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directorsProactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leadsProvide after-hours and weekend on-call coverage as needed to support engagement activitiesTravel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the timeOther tasks and duties as needed to support the customer and/or business