Vacancy caducado!
At Pitney Bowes, we do the right thing, the right way.As a Client Service Administrator for
Pitney Bowes, you can too.We have amazing people who are the driving force, the
inspiration and foundation of our company. Our thriving culture can be broken
down into four components:Client. Team. Win. Innovate.·
Are
passionate about client success·
Enjoy
collaborating with others·
Strive
to exceed expectationsYou are:A detail-oriented individual who will prepare outgoing mail by
reviewing proper date, postage and barcodes prior to being placed into
production. You are a hard-working contributor who can help the company meet
their mailing productivity standards.You will:· Communicate with Operations personnel daily to determine
issues or problems that may have arisen or are anticipated.· Communicate with Operations personnel daily to determine
issues or problems that may have arisen or are anticipated.· Enter and retrieve information using computer systems and
applications to update records, obtain information for others and respond to
most questions and problems.· Administers all databases to include, but not limited to· Input and update of customer address, client meter
information, USPS paperwork requirements, mail quality issues, client blast
e-mail communications, and TQM compliance· Assist in managing and building client relationship with
small to medium customers by being proactive in preventing issues.· Assist in analysis and presentation to operations team as
needed.· Notify management of issues or changes required to enhance
and maintain client retention.· Complete special reports for clients as necessary (e.g
client billing reports).· Conducts customer survey phone calls to address the quality
of service the client is receiving.· Handles incoming client calls and coordinates as necessary
with PB staff as necessary· Assist investigations and resolutions of customer mailing
concerns arising from services provided.· Checks with QC and QA for any customer mail issues and takes
appropriate steps to resolve· Coordinates with staff on client start-ups, special
mailings, or specific customer requests.· Assist with invoicing process for customers to ensure timeliness
and accuracy through monthly review· Calls customers regarding collection of accounts
receivables.· All other duties as assigned. Provide back-up support in
absence of othersAs a Client Service Administrator, You have:· Demonstrated minimum 1 year customer service experience· Ability to organize, prioritize and handle multiple work
assignments· Ability to lift up to 50 #’s, walk, stand, stoop, and bend
80% of the time with or without accommodation.· Strong knowledge of PC applications; MS Office suite of
products· Excellent verbal, written, presentation and interpersonal
communications skills· Ability to maintain high work quality with limited
supervision, effectively work individually or in a team environment· Able to handle difficult customer situations with
professional and courteous attitude· Based on operational need; must have a flexible schedule to
work overtime, which may include weekends, holiday, and/or a different shift
with limited or no advance notice.We will:· Provide
the opportunity to grow and develop your career· Offer
an inclusive environment that encourages diverse perspectives and ideas· Deliver
challenging and unique opportunities to contribute to the success of a
transforming organization· Offer
comprehensive benefits globally (pbprojectliving.com)Our TeamPresortServicesOur
Presort Services team is a national outsource provider of mail presort services
for first-class and standard-class mail in the U.S. and a workshare partner of
the United States Postal Service (USPS). Our Presort Services network provides
mailers with end-to-end solutions from pick up at their location to delivery
into the postal system. Through our network of 33 U.S. locations, we process
billions of pieces of mail annually and are able to expedite delivery and
optimize postage savings for our clients.Pitney
Bowes is an Equal Employment Opportunity/Affirmative Action Employer that
values diversity and inclusiveness in the workplace.W/M/Veterans/Individualswith Disabilities/LGBT are encouraged to apply.All
interested individuals must apply online. Individuals with disabilities who
cannot apply via our online application should refer to the alternate
application options via our Individuals with Disabilities link. Job: AdministrationTitle: Client Service AdministratorLocation: CA-Rancho DominguezRequisition ID: 183064
Vacancy caducado!