Customer Service Representative

Description We are looking for a Customer Service Representative to become a part of our team in Rancho Cucamonga, California. This role is focused on delivering outstanding customer service in a call center setting and involves significant data entry. This position offers a short term contract employment opportunity.Responsibilities: Answer inbound calls and respond to customer inquiries in a timely and detail-oriented manner Provide exceptional customer service, ensuring all customer needs are addressed and resolved Perform data entry tasks, updating and maintaining customer records accurately Correspond via email with customers, addressing their questions and concerns Handle both inbound and outbound calls to facilitate efficient communication Utilize Microsoft Excel and Microsoft Word for various tasks, including order entry and record-keeping Schedule appointments as required, ensuring a smooth flow of operations. Requirements Proficiency in answering inbound calls, with a focus on maintaining a detail-oriented and courteous demeanor. Prior experience in a detail-oriented call center customer service role is essential. Demonstrated ability to deliver exceptional customer service, resolving queries and issues effectively. Proficient in data entry, with high accuracy and attention to detail. Excellent skills in email correspondence, ensuring all communications are clear, concise, and timely. Experience in handling both inbound and outbound calls, adept at managing high-volume call flow. Proficiency in using Microsoft Excel for data management and reporting. Familiarity with Microsoft Word for document creation, editing, and formatting. Experience in order entry, ensuring all customer orders are accurately recorded and processed. Ability to efficiently schedule appointments, manage calendars, and coordinate with various stakeholders. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .