Vacancy caducado!
Support will be provided by telephone, email, remote computer access and written communication consistent with objectives and standards set for the department.
Primary Responsibilities:- Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based system.
- Document accurately and completely all product-related problems in a call tracking system in accordance with guidelines.
- Maintain through and current knowledge of PC based software, hardware and industry trends.
- Respond to customers politely, and maintain a professional, helpful attitude at all times.
- Document and forward possible electronic product enhancements to product management.
- Assist management in training new employees and daily operational duties.
- Additional duties and special projects may be required and assigned in this position.
- At least two years of college, technical school training or previous job experience is required.
- Minimum of one-year phone support experience for PC software and hardware.
- Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
- Minimum of two years' experience troubleshooting Microsoft Windows and windows-based software applications is required.
- Working knowledge of Microsoft network systems is required.
- Previous experience supporting a PC based business management system is preferred.
- Knowledge of basic business accounting principles is highly desirable.
- Effective written and oral communication is required.
Vacancy caducado!