Description We are seeking an engaging Call Center Specialist to provide both technical support and excellent customer service. The successful candidate will handle high volumes of inbound and outbound calls with efficiency and courtesy.Responsibilities:
Handle inbound calls from customers, providing support and excellent service.
Drive customer satisfaction by providing timely and accurate responses.
Identify customer needs, utilizing effective probing and listening skills.
Direct complex queries to the relevant department.
Meet personal/team qualitative and qualitative targets.
Requirements
Proven experience in a call center environment.
Deep knowledge of call center procedures and performance metrics.
Exceptional customer service skills and multi-tasking abilities.
Proficiency in relevant call center software.
Patience, ability to manage stress and negotiation skill.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .