Vacancy caducado!
- Interview and work with subject matter experts to fully understand product functionality and top user issues.
- Write and copy-edit training and documentation, including materials for troubleshooting, product setup, how to use product features, emerging issues, announcements, and processes.
- Work with cross-functional stakeholders to review documentation and training, execute on feedback, and gain final sign-off.
- Create basic graphics to supplement written content.
- Input, organize, and optimize the corpus of documentation and training within a content management system.
- Manage workflow and track assigned tickets.
- Facilitate the localization process for documents (however, no direct translation required for this role).
- 4+ years direct experience creating training documents meeting all of the same criteria below, in the form of slidesets and eLearning modules.
- Language: U.S. English
- Audience: Healthcare professionals and IT helpdesk, consumers
- Industry: Medical software or other healthcare segment.
- 4+ years direct experience writing and copy editing technical documentation meeting all of the following criteria:
- Knowledge management: Documents maintained in a content management system such as Zendesk, Atlassian Confluence, Portfolio of written documentation and training decks.
- Experience creating technical graphics using image editing software such as Photoshop, Illustrator, GIMP.
- Demonstrated track record of attention to detail, organization, and time management.
- Ability to manage multiple stakeholders and balance multiple competing priorities.
- Ability to communicate clearly with cross-functional teams.
- Ability to recognize the big-picture implications of each assignment and participate fully in discussions that extend beyond day-to-day task completion.
- 2+ years experience organizing and optimizing a large corpus of documentation in a system for easy access and usability.
- Experience using page layout software to design printed materials like user manuals.
- Experience using eLearning authoring tools to create online learning modules.
- Understanding of professional norms and regulations in the field of healthcare.
Vacancy caducado!