Entry Level Call Center Rep

Description:Job Description The department is tax specific Take inbound calls regarding property tax-related questions Outbound calls for follow-up with customer Goal 40 calls per day; lengthy callsWill receive faxes and emails that will require research and sent to appropriate lender/clients Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders' websites/applications and navigate from one lender to the next. Calls get transferred over from lenderAbility to adapt to changesNewer employees will work with about 3 lenders for callsUse MSP and the Blacknight application. Comfortable with escalation calls and ability to deescalateSkills:Mortgage, Property tax, Call center, excel data entryTop Skills Details:Mortgage, Property tax, Call centerAdditional Skills & Qualifications:Call center background required Tax or mortgage call center background preferred Collections background Bilingual: Spanish or Mandarin Excel experience preferredExperience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.