Customer Service Rep I

Job Description

Use your outstanding people skills and join us in making the Earth Clean! We provide end-to-end services to safely remove regulated waste in virtually any industry. Our customers receive innovative and sustainable solutions that safeguard the environment, protect people and keep their organizations compliant.

As Customer Service Representative, you’ll respond timely and accurately to customer inquiries and process requests received through the phone system, email, web, or mail according to established standards with attention to style, tone, and manner of communication. You will respond to and help resolve inquiries regarding invoices, payments, and collections as outlined by the Customer Service Manager.

• Identify customers’ needs quickly and take appropriate action to ensure those needs are met. Perform research and work cross functionally to escalate and resolve problems.
• Effectively negotiate through customer complaints. You’ll have some discounting authority and will have the ability to make recommendations beyond authority.
• Support projects required for servicing customers and Clean Earthbusiness.
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.

Qualifications

Basic Required Qualifications:

• High school diploma or GED
• Minimum of two years of experience working as a CSR or Inside Sales Representative

Preferred Qualifications:

• Highly developed verbal and written communication skills
• Ability to diplomatically handle customers
• Ability to remain organized in a high-volume work environment
• Ability to analyze and resolve problems
• Proficiency using Microsoft Office software including Excel, Word, Access, SalesForce and PowerPoint
• Ability to type 40 wpm+
• General knowledge of credit tools in compliance with all applicable regulations

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.This line is dedicated to disability applications only. No other inquiries will receive a response.