Collections Specialist

Description We are looking for a motivated and results-driven Consumer Collections Specialist to join our client in Pleasant Hill, CA. The ideal candidate will possess strong communication and negotiation skills, with a background in consumer collections. This role focuses on managing and collecting outstanding consumer accounts to ensure timely payments and maintain positive customer relationships. Key Responsibilities:Manage Accounts: Monitor and manage a portfolio of overdue consumer accounts. Customer Communication: Contact customers via phone, email, and mail to discuss overdue payments and negotiate payment plans. Payment Processing: Accurately process incoming payments and update customer accounts. Record Maintenance: Keep detailed records of all communications and transactions with customers. Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies. Issue Resolution: Address and resolve customer inquiries and disputes in a detail oriented manner. Reporting: Prepare regular reports on collection activities and account status. Requirements Qualifications:Proven experience in consumer collections or a similar role.Excellent communication and interpersonal skills.Strong negotiation and problem-solving abilities.Proficiency with collection software and Microsoft Office Suite.High level of attention to detail and accuracy.Ability to work independently and manage time effectively.Knowledge of relevant laws and regulations governing debt collection.Education and Experience:High school diploma or equivalent; an associate or bachelor’s degree in finance, business, or a related field is preferred.Minimum of 2 years of experience in consumer collections.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .