Service Center Supervisor

Manage day-to-day activities of the Factory Service Center to provide best in class after-sale product service. This position, through strong leadership, establishes continuous improvement processes in developing the associates as well as processes in warehousing, repair, facilities, and systems.Responsibilities include:Warehouse:Manage and control all warehousing activities.Ensure inventory levels, integrity and accountability.Solicit, develop, implement and communicate process changes for continuous improvement.Customer Service & Collaboration:Develop and drive processes to enhance and promote phone orders, internet and electronic orders, and counter sales business including knowledge and communication of sales/service promotions and programs.Communicate directly with customers to resolve customer issues and to build positive relationships.Communicate with National Customer Care Manager on needs and solicit input for direct and indirect customer support development.Communicate and collaborate with other departments (such as BSC supervisor peers, Bosch trainers and sales team members).Facility:Ensure proper facility management, organization and housekeeping in all locations of the BSC including warehouse, repair shop, lobby and office.Procurement of tools and equipment, office, shipping and cleaning supplies as required to meet company image and productivity standards.Ensure all safety standards and federal and local regulated requirements are met.Communicate product liability claims,complaints, or questions to the appropriate departments. Supervision:Proactively address all staffing and training needs with the National Field Service Manager and Human Resources (i.e. recruitment, development, and discipline within the Service Center).Establish and communicate productivity standards.Solicit,develop and implement training programs to ensure that repair-turn standards and other key performance indicators are being met. Reporting:Maintain departmental performance and statistic metrics.Post and report these metrics on a monthly or as required basis.Run all relevant reports from SAP to collect necessary data for optimum management. Communicate with other Service Center Supervisors for consistency of processes and reporting. Miscellaneous Duties and special projects as necessary or assigned.