Job Summary:Provides efficient and effective operations of an Appointment Center Call Floor while maintaining an employee-focused and customer-focused environment. Provides direct supervision of the appointment clerks on the Call Floor.Essential Responsibilities:
Hires, trains, coaches, mentors and supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members.
Coordinates and directs daily shift operations in the center in collaboration with other supervisors and senior supervisors.
Ensures cost-effective operations while remaining within budgetary guidelines on a daily basis.
Collaborates with Call Center Management team to plan and achieve center goals and objectives.
Promotes achievement of organizational and center goals by exhibiting an effective and adaptable leadership style.
Performs additional duties as required and assigned.
Basic Qualifications:Experience
N/A
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
Additional Requirements:
Ability to perform multiple tasks in a heavy workload environment.
Computer literacy.
Must be able to work in a Labor-Management Partnership environment.
Preferred Qualifications:
Minimum one (1) year call center supervisory experience preferred.
Experience in healthcare setting preferred.
Bachelors degree OR four (4) years of experience in a directly related field preferred.
Notes:
Schedule/Days will vary
COMPANY: KAISERTITLE: Supervisor Appointment Center SupervisorLOCATION: Panorama City, CaliforniaREQNUMBER: 1258692External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.