Vacancy caducado!
We are actively seeking an experienced IT Support Specialist to join our team and/or provide essential IT support for our company here in California. We are an ecommerce retailer with about 50 employees. As an IT Support Specialist, you will play a pivotal role in maintaining day-to-day technology support to ensure that all employees are up and running properly. as needed. This position encompasses a blend of mostly remote work and may entail participation in projects on an as-needed basis, requiring collaboration with our IT teams and client stakeholders as necessary.
Key Responsibilities:
1. Technical Support and Problem Resolution: Lead the resolution of technical issues, particularly those requiring on-site support.
2. On-Site Installations, Repairs, and Maintenance: Manage on-site tasks related to workstations, network equipment, and peripheral devices. can e coordinated with on-site support personnel.
3. Network Monitoring: Regularly monitor network performance and security.
4. Software Updates: Ensure all systems are up-to-date with the latest software and security patches.
5. User Training: Conduct periodic user training sessions on cybersecurity best practices.
6. Ticket Resolution: Resolve support tickets within agreed-upon SLAs.
8. Project Assistance: Collaborate on projects as needed, working closely with project teams and stakeholders.
9. Make sure all systems are properly backed up.
Candidate Qualifications:
Education: Bachelor's Degree in a Technology-related field or equivalent certifications (highly desirable).
Experience: Minimum of 5+ years of experience in Tier 1 and 2 technical support, particularly within an education environment.
Background Check: Candidates will be subject to a background check as part of the hiring process.
Knowledge, Skills, and Abilities:
Knowledge of:
Windows Systems
Mac Systems
Active Directory
Networking equipment and concepts
Hardware repairs and installations
Skills:
Excellent customer service skills
Strong hands-on technical support skills
Exceptional verbal and written communication skills
Abilities:
Passion for technology, innovation, troubleshooting, and making a difference.
Adaptability to changing situations, flexibility in approach, and effective multitasking.
Self-motivation and the ability to work independently when required, taking initiative and ownership of tasks.
Self-awareness to assess limitations, recognize when to seek assistance and collaborate effectively with others.
How to Apply:
Interested candidates are invited to submit their proposals through Upwork, providing comprehensive information about their relevant experience, certifications, and potential contributions to our IT support needs. Please note that candidates will be subject to a background check as part of the hiring process.
Vacancy caducado!